Prepare and dispatch orders to Ukraine the same way as any other Ovoko order. Keep in mind that since these orders leave the EU, a few extra requirements apply to invoicing, export documents, returns, and restricted categories.
Dispatch
Orders to Ukraine are delivered by our local partner, who also handles customs clearance. Shipping labels for Ukraine include extra fields required by Ukrainian customs — for example, the buyer's address in Latin characters, the declared value of the part, and customs product codes. Ovoko fills these in automatically from the order, so there is nothing extra to enter.
Parcel weight and dimensions are mandatory for every order to Ukraine. Enter them as accurately as possible — they are also used to calculate the 30 kg return limit.
Invoicing
An invoice is required for every order to Ukraine. The electronic invoice is enough — there is no need to put a paper invoice in the parcel.
If you use Ovoko built-in generator, the invoice includes everything customs needs.
If you upload invoices manually, make sure each invoice includes:
Invoice number
Invoice date
Part name
Condition (used)
HS code
Vehicle make
Vehicle model
Vehicle year of manufacture
VIN (if available)
Item price
Shipping price
You'll find these details when you open the order. The HS code, vehicle make and model, year, and VIN are in the Customs details for Ukraine section, where you can copy them straight into your invoice. The invoice upload window also reminds you which customs details to include.
If an invoice is missing required details and the parcel is returned because it doesn't clear customs, you are responsible for covering the costs.
If you use a custom automated invoicing system (other than Fakturownia), its invoices won't include all the details customs requires, and your orders would very likely be stopped at the border. That's why selling to Ukraine isn't available with these systems, even if you've enabled non-EU sales. To find a solution, contact your account manager.
Payouts
Buyers in Ukraine pay in Ukrainian hryvnia. Because of exchange rate changes, the amount you receive may differ slightly from the price you set.
Export documents
Orders to Ukraine qualify for 0% export VAT. To support this, you need a CC599C — an electronic customs document confirming that your goods have left the EU. One is generated for every order to Ukraine, and Ovoko provides these documents for your orders. Use it when reporting these sales in your VAT return — your accountant will need it as proof of export.
Learn more about VAT, OSS, and record-keeping for sales outside the EU.
Authorization form
Coming soon
Our local partner's customs agents need your signed authorization to handle customs formalities on your behalf — for example, when a part is returned from Ukraine and comes back into the EU.
You'll find the form in Settings > Non-EU sales. Once it's available, you'll need to upload it before you can enable non-EU sales. If you've already enabled them, you'll be asked to upload it too. Here's how it will work:
Download the authorization form. Your company details are already filled in.
Add the place and date, and a contact person.
Have the form signed and stamped by a person authorised to represent your company.
Upload the signed form as a PDF.
You only need to do this once.
Returns
Parcels up to 30 kg — returns follow the standard Ovoko process. The limit applies to actual or volumetric weight, whichever is higher. Volumetric weight is length × width × height in cm, divided by 5,000.
Parcels over 30 kg — the buyer arranges and pays for return shipping. If the return creates extra costs for you, such as customs fees, send proof of these costs to Ovoko. They are deducted from the buyer's refund.
If the buyer does not clear customs or collect the parcel — return and storage costs are deducted from the buyer's refund.
Import duties and VAT the buyer pays in Ukraine are not refunded by you or by Ovoko.
Restricted categories
Some part categories are regulated as dual-use — items with both civilian and military uses — and cannot be imported to Ukraine. Examples include GPS and proximity sensors. These categories are hidden from Ukrainian buyers.
If a part from a restricted category is listed in the wrong category and sold to a Ukrainian buyer, you are responsible for the associated costs. Check that your parts are listed in the correct category.