Instruction how to process order:
1. Navigate to "Orders -> Awaiting dispatch" from the main page of your account.
2. On the "awaiting dispatch" page, you can view all of the orders you have. If you wish to proceed with an order, simply click on it.
3. Check which part the client bought, locate the item in the warehouse, and pack it according to Ovoko packing rules, which you can find here. PACKING RULES
4. After packing the order, return to the computer and print the shipping label. You can do this by selecting "Shipment prepared -> Generate".
5. After pressing "Generate", the shipping label will be generated, and a pop-up will appear in your browser. Click on the Print icon to print the label, and then affix it to your package.
6. After printing the label, you need to call the courier. You can do this by returning to the "Awaiting dispatch" section. In the "Awaiting dispatch" section, select "Request courier", and you will see the time when the courier should arrive at your location.
IMPORTANT!
- If other orders are going with the same courier, you don't need to press the "Request courier" button again. However, if you have other orders that will go with Schenker or another courier, you should press the "Request courier" button again.
- In some cases, the buyer can be a company, and they may request an invoice attached with the order. You will notice a red icon in the main order section labeled "Client wants to receive invoice". If you choose to use Ovoko's automatically generated invoice, you can click "Print" and, after printing, add it to the package.
If you selected to use manually generated invoices when joining Ovoko, you can upload them to the system by clicking "Debit", and also print them to add to the package.
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