On this page, we will provide you with the most important information about the availability and the additional guarantee for goods sold on platform, and answer your most important questions and queries. As a reminder, the additional warranty is currently only available to a limited group of sellers, while all other sellers will be able to register for this option from the first quarter of 2025.
F.A.Q.
1. What is the difference between the 14-day return guarantee and the additional product guarantee?
The 14-day return guarantee is a mandatory condition for trading on the Ovoko platform, whereas the additional guarantee is an optional term offered by sellers on a voluntary basis to improve the buyer's experience and to give more confidence in the quality of the goods.
2. When does the additional warranty period starts?
The additional guarantee starts from the day after the expiry of the return guarantee period. If the return was possible before 14 January, this means that the additional product guarantee starts on 15 January.
3. Who is responsible for the terms of the additional guarantee?
The template for the terms and conditions of the supplementary product guarantee is provided by Ovoko based on general practices, where necessary sellers may adjust these terms and conditions or provide their own terms and conditions already in place. Ovoko reserves the right to review and approve the terms and conditions of the additional warranty provided.
4. Which categories are covered by the additional guarantee?
At the moment, the additional warranty is only available for engine and gearbox categories, but this may expand in the future and dealers will be informed and can choose whether they want to continue offering the additional warranty.
5. Who is liable for the shipping costs in the event of an additional warranty?
All return costs must be taken care of by the provider of the additional guarantee, the seller. Ovoko may be able to help you bring the warranty product back to the seller's warehouse and charge the cost of the shipping service to the seller's service invoice.
6. Will I get extra money for the product by offering a guarantee?
Currently, sellers offering a guarantee do not receive extra money for offering a guarantee, it is a voluntary decision that helps sell higher value goods to buyers.
7. How can I make sure that the buyer has not damaged the goods himself?
Buyers will also have appropriate conditions to comply with in relation to the insurance of the goods, one of the most important of which is that all installation work on the goods must be carried out in a professional manner and that an invoice for the installation work carried out must be provided, that oil changes must be carried out in a timely manner, etc.
8. Will the seller be obliged to cover the costs of installation/dismantling?
The seller is not obliged to cover these costs, which are the responsibility of the buyer.
9. Does the product warranty cover defective engines?
Such products are not covered by the warranty, so it is important to note in the system that the product is defective, otherwise the warranty will apply.
10. Who communicates with the buyer who has made a complaint about the product?
Ovoko will manage the communication with the buyer and will forward all the necessary information to the sellers.
11. What benefits do I get as a seller by providing this guarantee?
Buyers will see that the product has an additional warranty period, which gives more sales opportunities, as many buyers require additional product warranties for expensive products.
Have more questions or suggestions about this warranty option? Please click HERE and submit your question.
Comments
0 comments
Please sign in to leave a comment.