Changes to service contract rules

Changes to service contract rules

When you see the word "Rules", you may think of a lot of information and documents that are difficult to read and understand. Don't be dismayed - in this letter we will try to present these rules in a clear and structured way so that you can get to know them as easily as possible. Please take some time to review the changes.

When will the updated Ovoko Terms of Service come into force?

The updated version of the Ovoko Terms of Service will enter into force on 1 June 2024.

What are we updating?

1. Taxes

• "Below standard" seller's tax: sellers who fall below the standard set by Ovoko will be charged a 15% success fee instead of the previous 10%. The benchmarks are calculated by tracking the sales of the penultimate full month. If in January returns exceed 5.5% or cancellations exceed 3% due to the seller's fault, you will be given "Below Standard" status on 1 March and a 15% success fee will be applied. New sellers who have been registered on the platform for less than 90 days will not be subject to this point.
• Additional penalties: additional penalties will apply for incorrect dimensions or damage to other consignments.
• Equipment Fee: This is charged for the use of equipment provided by Ovoko, such as PrintHUB and printers.
• "Allegro" integration fee introduced

2. Dispatch and packing

• Late shipments: we have set a limit of 20% for late shipments. If an account exceeds this limit, we reserve the right to suspend the trading of that account on the Ovoko platform. Exceptions will be made when there are failures of logistics providers.
• Packaging rules: we have updated Ovoko shipping/packaging rules in line with the latest instructions from the service providers and they will now be included in the Ovoko service contract.
• Liability for damage: Sellers are required to drain oil from parts to prevent damage to other shipments. They accept full responsibility for any damage caused.
• Box size limitations: Sellers must avoid using boxes that are too large as they will be charged extra for damages incurred by Ovoko.
• Packaging Information: Sellers undertake to provide the correct size/dimensions and photographs of the packaging if requested by Ovoko for dispatch.
• Actual shipping costs: When using the personal shipping module, sellers are charged the actual cost of shipping costs. I.e. if the system indicates dimensions that are smaller than the actual dimensions, the invoice will be calculated with the actual shipping cost.
• Claims: This specifies the requirements and conditions for making claims against courier companies. Sellers must upload photos of the packages, pack them according to the rules and meet the deadlines.

3. Quality levels of salespeople

• Three levels of Sellers are introduced: 'Top Seller, 'Standard Seller. "Seller Below Standard", with a detailed description.
• Reasons for returns and cancellations: clear descriptions are given of the reasons for the seller's cancellation rate and the seller's return rate.
• Holiday regime: sellers may set a holiday regime of up to 15 days. All orders must be processed before going on holiday. If the holiday exceeds this duration, the seller's goods must be hidden from visitors to the platform.

4. Display of goods

• Matching of product categories: sellers must ensure that products match the categories assigned to them. Failure to comply may result in additional charges or suspension of the seller's display of the goods on the marketplace until the problems are resolved.
• Defective goods: Defective goods must be marked accordingly in the storage system.
• New parts ads: Listings of new parts are not allowed on the platform for used car parts. Listing new parts may result in a temporary suspension of accounts until the problems are resolved.

5. Sales and communication

• Origin of Goods: Ovoko reserves the right to suspend the display of goods in an account if it receives a query about the origin of a product from a government or other public authority. The display of account items will be suspended until the issue is resolved or the seller provides documentation of a legitimate purchase.
• Direct sales: Sellers undertake not to sell goods directly outside the platform to visitors through the contacts indicated on the Ovoko / RRR.LT page.
• Contact information: The contact telephone number of the Seller on the website may be replaced by the Ovoko telephone number and incoming calls will be redirected from the Ovoko number to the contact number of the Seller.
• Call Recording: Ovoko may record selected calls for quality assurance purposes when a call is made to a phone number specified by Ovoko.

6. Checkout

• Ovoko will no longer provide invoice overlays to sellers. Vendors must pay invoices raised in full and until invoices are paid, Ovoko reserves the right to withhold payments. The clause on invoice overlaps is deleted from the contract.