Le transporteur n'est pas venu chercher les colis ?

How to call a courier to collect parcels?

• Courier can be called on the page “orders” -> “Unfulfilled orders”-> by pressing the “call courier“ button on the top right side of the page.

How do I make sure the courier has been called to collect orders?

• After successfully calling the courier (pressing courier call button), the time of the request is immediately displayed and recorded.

Which courier will come to collect the parcels?

• After clicking “call courier” the information is displayed below, and you will see which courier will come

IMPORTANT – In the case of a UPS provider, if your scrapyard is in a remote area, it is possible that a local provider will come to collect UPS parcels instead.

IMPORTANT – DB Schenker Courier is called automatically after you print the label, it might not be visible in the list.

When should I call the courier, so that parcels would be picked up the same day?

• Venipak - For big cities before 3 p.m., districts, villages, municipalities, you must call the courier before 9 a.m.
• UPS - For big cities before 2 p.m., districts, villages, municipalities, regions, you must call the courier before 10 a.m., in which case Venipak will come to pick up UPS shipments.
• DPD - For large cities by 3 p.m., districts, villages, municipalities, you must call the courier by 11 a.m.
• Schenker - Orders will be collected the next working day.

Big cities from which a later courier call is possible - 

LT - Vilnius, Kaunas, Klaipėda, Šiauliai, Panevėžys, Alytus, Marijampole, Tauragė, Telšiai, Utena.

LV - Riga, Jelgava, Jekabpils, Daugavpils, Rezekne, Saldus, Liepaja, Talsi, Ventspils, Valmiera, Cesis, Gulbene

How do I call a Schenker courier?

•  Schenker courier is called automatically, although the supplier may not be displayed in the list of called couriers - it is called immediately after you print the shipping label.

What to do if the courier did not come to collect the packages?

• If the courier does not arrive within 24 hours from your initiated call (on working days), please press the "call courier" button again and inform us (+37060857424 or e-mail: help@rrr.lt)

I have called the courier, but more orders have appeared in the system. Do I have to call the courier again?

• Yes, couriers come to collect those packages for which a request has been made. If you have a lot of daily shipments, it is recommended to press the courier call button twice a day.

IMPORTANT - When your package is collected by the courier - mark it in the system that it has been collected.

If you send a lot of shipments per week and want to schedule regular pickups, contact us (+37060857424 or e-mail: help@rrr.lt)