Ovoko supports selling and shipping parts to buyers outside the European Union — for example, Ukraine. Orders to these destinations are exports and pass through customs. Here's what that means for you — in short: your daily routine stays the same, but there is one thing we need from you, and a few situations worth knowing about.
Which countries does this apply to?
All of them, in one go. Selling outside the EU is not set up country by country: once your account is ready for non-EU shipping, it works for every non-EU destination available on Ovoko. If we add new destinations later, you won't need to do anything extra.
What changes in my day-to-day work?
Almost nothing. You list parts, receive orders, pack, and hand parcels to the courier exactly as you do today. Customs declarations are prepared and submitted by our shipping partner, and Ovoko takes care of classifying your parts for customs. You will not need to fill in any customs forms for individual orders.
One thing does change: because the parts leave the EU, you are the exporter of these goods. Your company name and your EORI code appear on the shipping documents. That's why we ask for your EORI code before you can ship outside the EU.
What is an EORI code and how do I get one?
An EORI (Economic Operators Registration and Identification) code is an identification number used by customs authorities across the EU. Every business that exports goods outside the EU needs one.
If your company already imports or exports goods, you most likely have an EORI code — check with your accountant or whoever handles your customs matters. If not, you can get one from the customs authority of your country. Registration is a one-time step, free of charge in most countries, and usually takes from a few minutes to a few working days. The code is valid across the whole EU and does not expire — you only ever need one.
See our country-specific guides for step-by-step instructions on obtaining an EORI code.
Lithuania 🇱🇹
Poland 🇵🇱
Latvia 🇱🇻
Estonia 🇪🇪
Once you enter your EORI code in your Ovoko account and opt-in, you're set — we use it for all your shipments outside the EU automatically.
Why do you ask me to confirm the code is correct?
Because it matters. An incorrect or inactive EORI code can cause parcels to be delayed, held, or returned at customs, and as the exporter, the consequences of incorrect data fall on your business. Please double-check the code before submitting it — it takes a minute and saves real trouble later.
You can easily and quickly verify whether your EORI code is valid by entering it here.
What happens if a parcel is held at customs?
Customs checks are a normal part of international shipping, and occasionally a parcel is held for inspection. In most cases this only means a longer delivery time. If customs needs additional information about a shipment, we or our shipping partner will contact you. If a parcel cannot clear customs, our support team will reach out to you to resolve the situation.
Do I have extra tax or reporting obligations?
Sales outside the EU are treated differently from sales within the EU in your VAT and accounting records. Two things are worth knowing:
Export sales are not part of the VAT OSS scheme — OSS only covers sales within the EU, so don't report non-EU orders there, even if you use OSS today.
Exports are typically zero-rated for VAT, but tax authorities generally expect proof that the goods actually left the EU. Keep your order and delivery documents for these sales — your accountant may need them.
The specifics depend on your country and your company's situation, so we recommend discussing it with your accountant before you start shipping outside the EU. Ovoko cannot provide tax advice.
Do I pay anything extra for these shipments?
Shipping outside the EU works through the same delivery flow you already use, and there are no additional Ovoko fees for selling to non-EU buyers.
Questions? Contact our support team — we're happy to help you get set up.