Ovoko Wallet: how it works?

Ovoko Wallet:

A Ovoko Wallet is a secure wallet where the seller:

1. Receives all earnings from sold items.
2. View all funds in one place.
3. Withdraw funds directly to the bank account.

NOTE: You cannot top it up right now - it’s only there to store earnings.

Receiving earnings from sold items:

1. Buyer pays for an item, sale appears under ‘Pending’ status in the seller’s SaaS account, Finances tab.
2. Buyer has 14 days from delivery date to ensure that there are no issues with the item or submit their claim.
3. Funds will be held in a pending status for a period of 15 to 18 days before the seller can initiate a withdrawal from their available wallet.
4. If everything is okay or if an issues is raised and resolved. Order is completed, payment moves to ‘Available’ status.
5. Once the payment is available in the seller’s wallet, the money would be withdraw to seller’s bank account.

About our payment service providers

Ovoko Wallet is provided as a financial service by our Payment Service Provider, Mangopay. The payment service provider process your payment and offer you the Ovoko Wallet service.

When you activate your Ovoko Wallet as a seller, you accept the terms and conditions of Mangopay.

Mangopay SA is a limited-liability company registered in Luxembourg (registration number: B173459).

It’s an electronic money institution licenced and regulated by the supervisor of the financial sector Commission de Surveillance du Secteur Financier of Luxembourg. Mangopay’s registered office is at 2 Avenue Amélie, L-1125 Luxembourg.