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How to fulfill Allegro orders

  • Updated

Allegro orders are managed in the same place as your Ovoko orders — no separate system needed.

Finding your Allegro orders

Allegro orders appear in Orders → Awaiting dispatch alongside your other orders. You can also find them in Orders → All orders — use the Sales channel filter and select Allegro to show only Allegro orders.

Allegro integration_How to fulfill orders_1_orders.png

Fulfilling an order

  1. Click on the order to open it. You'll see the recipient's details, invoice, and suggested box sizes for the shipment. If you need packaging, you can buy boxes directly through OvokoPack or use the suggested dimensions as a guide.

Allegro integration_How to fulfill orders_2_inside.png

  1. Pack the order, then click Shipment prepared and confirm. The order status updates to Shipment prepared.

  2. Ship the order — how you do this depends on whether you use Ovoko's shipping brokerage:

Using Ovoko shipping brokerage

  1. Go to Shipments → New shipment in the left navigation.

  2. In the Order ID field, enter the order ID (you can copy the order ID from the orders list and paste it here) and click Pre-fill info — the recipient's delivery address fills in automatically.

  3. Enter the parcel weight and dimensions.

  4. Under Select offer, choose a carrier and rate.

  5. Review the recipient details and fill in any missing information.

  6. Click Create shipment. The tracking number is generated and the shipment is confirmed.

Allegro integration_How to fulfill orders_3_new shipment.png

Using your own carrier

If you're not using Ovoko's shipping brokerage, arrange the shipment through your carrier (e.g. Omniva, ZipGo, etc.) using the delivery address shown on the order. Note the tracking number once you have it.

  1. Once the courier collects the parcel, click Handed over to courier in the Awaiting dispatch list. This sets the order status to Sent on Allegro.

Canceling an order

If you can't fulfill an order, click Cancel order. Parts from the order are written off automatically and the order status is set to Canceled on Allegro.

Important to know

  • Unmanaged inventory. Because Ovoko is integrated with your Allegro account, it receives all your Allegro orders — including orders for parts that weren't uploaded through Ovoko. When an order includes such parts, those items don't appear on the order in Ovoko and can't be processed there. A note with a direct link to the Allegro order is shown on the order page so you can fulfill the full order there. Orders that contain unmanaged items are flagged with an exclamation mark in the orders list.

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