The Ovoko built-in invoice generator is an internal SaaS tool that automatically creates and sends invoices for your sales without the need for external software. You can manage invoice prefixes, numbering, and automation settings directly in your invoice settings for each sales channel. Customers receive invoices instantly in their order confirmation email and in their marketplace account.
1. Where can I check if I am using the Ovoko built-in invoice generator?
You can check this in your Settings → Invoicing.
Here you will see which option is active:
- Built-in generator (you can manage settings yourself)
- Manual upload (if you use an external invoicing system)
2. How do I enable the Ovoko built-in invoice generator if I don’t have it yet?
Go to Settings → Invoicing → Built-in generator.
- Select Built-in generator from the list.
- Configure prefixes, start numbers, and automatic generation rules per sales channel.
- Save changes.
3. What do my customers receive when I use the built-in generator?
- Each invoice is attached to the order confirmation email.
- Customers also find invoices in their marketplace account → My Orders → Order #1234567.
4. How can I customize invoice prefixes and starting numbers?
You can set unique prefixes (e.g., OVO, EBA, ALG) and starting numbers (e.g., starting from 1) for each sales channel.
This applies separately for debit and credit invoices.
5. Can I manage automatic invoice generation?
Yes. For each sales channel, you can decide if invoices are created automatically when a sale is made.
- Turn ON → invoices are generated automatically and sent immediately.
- Turn OFF → invoices are not generated automatically; in this case, you’ll need to upload invoices manually.
6. What if I already use an external invoicing system?
If your company already issues invoices outside of Ovoko:
- Select Manual upload in the Invoice Settings.
- Ovoko will not generate invoices for your sales.
- You'll need to upload invoices manually by exporting them from your invoicing system.
7. Do I still need to contact support for changes?
No. Previously, you had to contact support to change prefixes and numbering.
Now you can manage everything yourself directly in the settings.