Before you can withdraw funds from your wallet, Mangopay — our licensed payment partner — needs to verify your identity and business. This is required by European financial regulations to prevent money laundering and fraud.
This is a one-time process. Once completed, you won't need to repeat it unless your documents expire or your verification status changes.
What documents you'll need
You'll need to provide two types of documents: an identity document and a business document.
Identity document
A government-issued photo ID for the legal representative. Accepted documents:
Passport
National ID card
Driving licence
Residence permit
Your identity document must:
Match the name entered during registration
Include date of birth (exact match — typos not accepted)
Show a unique ID number
Not be expired
Be provided front and back if there is information on both sides
Be a colour copy
Be issued by the country where you are a citizen or resident
Belong to someone who is at least 18 years old
Business document
A government-issued document proving your business is registered and valid. Accepted documents vary by country — see the country-specific requirements below.
File requirements for all uploads
High resolution, clear, and fully visible — not cropped or angled
Scanned image or photo taken with a mobile camera
Maximum 7MB per file, minimum 32KB for ID documents
Accepted formats: PDF, JPEG, JPG, PNG
Not altered or edited
Colour copies only
If your document is not in English, French, German, Dutch, Spanish, Italian, or Portuguese, provide an official translation into English or French.
Country-specific requirements
🇪🇸 Spain
Identity proof: National ID card (DNI), passport, driving licence (with photo), or NIE (for foreign residents)
Registration proof: Certificado de inscripción en el Registro Mercantil or equivalent, no older than 3 months
Articles of association: Latest signed version (for businesses)
UBO declaration: Text form listing all Ultimate Beneficial Owners (for businesses)
For full entity-specific requirements, refer to Mangopay's documentation.
🇮🇹 Italy
Identity proof: National ID card (Carta d'identità), passport, driving licence, or residence permit
Registration proof: Visura camerale from the Camera di Commercio, no older than 3 months
Articles of association: Latest signed version (for businesses)
UBO declaration: Text form listing all Ultimate Beneficial Owners (for businesses)
For full entity-specific requirements, refer to Mangopay's documentation.
🇩🇪 Germany
Businesses
Local entity types: AG, OHG, KG, GmbH, GmbH & Co / AG & Co, UG (haftungsbeschränkt), eGbR
Identity proof: National ID card, passport, driving licence, or residence permit
Registration proof: Commercial Register extract (Handelsregisterauszug) from the Gemeinsames Registerportal or Unternehmensregister, no older than 3 months
Articles of association: Latest signed version of the articles of association and founding document
UBO declaration: Text form listing all Ultimate Beneficial Owners
Company number: 2–3 letters + 6 digits
Sole traders
Local entity types: Eingetragener Kaufmann (eK), Einzelunternehmen, Einzelkaufmann, Kleingewerbe, Freiberufler
Identity proof: National ID card, passport, driving licence, or residence permit
Registration proof: Gewerbeschein from the Gemeinsames Registerportal. If older than 3 months, supplement with a Steuerliche Bescheinigung or Steuernummer-Zuteilungsbrief, no older than 3 months. For eK, the Handelsregisterauszug alone is accepted.
Partnerships
Local entity types: Gesellschaft bürgerlichen Rechts (GbR)
Identity proof: National ID card, passport, driving licence, or residence permit
Registration proof: Depends on whether the partnership is commercial or non-commercial. See Mangopay documentation for full details.
Articles of association: Partnership agreement or similar founding document
Organisations
Local entity types: eV, Stiftung, eG
Registration proof: One of the following from the Gemeinsames Registerportal, no older than 3 months: Genossenschaftssatzung, Stiftungssatzung, or Vereinsregisterauszug
Articles of association: Latest signed version
🇫🇷 France
Identity proof: National ID card, passport, driving licence, or residence permit
Registration proof: Kbis extract or equivalent from the Registre du Commerce et des Sociétés (RCS), no older than 3 months
Articles of association: Latest signed version (for businesses)
UBO declaration: Text form listing all Ultimate Beneficial Owners (for businesses)
For full entity-specific requirements, refer to Mangopay's documentation.
🇱🇹 Lithuania
Businesses
Local entity types: UAB, AB, TŪB, KŪB, MB
Identity proof: National ID card, passport, driving licence, or residence permit
Registration proof: Full extract with history from the Register of Legal Entities (Registrų centras), no older than 3 months
Articles of association: Latest signed version
UBO declaration: Text form listing all Ultimate Beneficial Owners
Company number: 9-digit legal entity code
Sole traders
Local entity types: Individuali įmonė (IĮ), Individuali veikla
Identity proof: National ID card, passport, driving licence, or residence permit
Registration proof: Business certificate or individual activity certificate from Registrų centras, no older than 3 months
Organisations
Local entity types: Viešoji įstaiga (VšĮ)
Registration proof: Certificate of registration from Registrų centras, no older than 3 months
Articles of association: Latest signed version
🇱🇻 Latvia
Businesses
Local entity types: SIA, AS, KS
Identity proof: National ID card, passport, driving licence, or residence permit
Registration proof: Commercial Register certificate (Uzņēmumu reģistrs), no older than 3 months
Articles of association: Latest signed version of the founding agreement
UBO declaration: Text form listing all Ultimate Beneficial Owners
Company number: 11-digit registration number
Sole traders
Local entity types: Individuālais komersants (IK)
Identity proof: National ID card, passport, driving licence, or residence permit
Registration proof: IK certificate from the Commercial Register — only required if annual turnover exceeds €284,000. No older than 3 months.
Organisations
Local entity types: Bezpeļņas organizācija (BO)
Registration proof: Certificate from the Uzņēmumu reģistrs Register of Associations and Foundations, no older than 3 months
Articles of association: Latest signed version
🇵🇱 Poland
Businesses
Local entity types: Sp. z o.o., SA, Sp.J., Sp.K., SKA, s.c., sp.p., Spółdzielnia
Identity proof: National ID card, passport, driving licence, or residence permit
Registration proof: Current extract from the National Court Register (KRS), no older than 3 months
Articles of association: Latest signed version of the notarial deed / articles of association
UBO declaration: Text form listing all Ultimate Beneficial Owners
Company number: KRS number — 6, 8, 9, or 10 digits
Sole traders
Local entity types: Jednoosobowa działalność gospodarcza
Identity proof: National ID card, passport, driving licence, or residence permit
Registration proof: Extract from KRS Central Information or CEIDG (ceidg.gov.pl), no older than 3 months
Organisations
Local entity types: Fundacja
Registration proof: Confirmation of registration from KRS Central Information, no older than 3 months
Articles of association: Latest signed version
🇷🇴 Romania
Businesses
Local entity types: SA, SRL, VOC, KS, Cooperative
Identity proof: National ID card, passport, driving licence, or residence permit
Registration proof: Certificate from the National Trade Register Office (ONRC), no older than 3 months
Articles of association: Latest signed version of the memorandum of association
UBO declaration: Text form listing all Ultimate Beneficial Owners
Company number: Trade Register order number — 8 digits
Sole traders
Local entity types: PFA, Întreprindere Individuală (II), Întreprindere Familială (IF)
Identity proof: National ID card, passport, driving licence, or residence permit
Registration proof: Registration certificate from ONRC, no older than 3 months
🇪🇪 Estonia
Identity proof: National ID card, passport, driving licence, or residence permit
Registration proof: Extract from the Estonian Business Register (Äriregister), no older than 3 months
Articles of association: Latest signed version (for businesses)
UBO declaration: Text form listing all Ultimate Beneficial Owners (for businesses)
For full entity-specific requirements, refer to Mangopay's documentation.
After submitting your documents
You'll see one of these statuses in your Finance page:
In progress — Mangopay is reviewing your documents. No action needed. You'll be notified when it's done.
Unsuccessful — Mangopay was unable to verify your details. Review the reason shown and try again.
Confirmed — Your identity is confirmed. You can now withdraw funds from your wallet once it goes live for your market.
Important to know
This step must be completed by the company owner or legal representative
If your verification is unsuccessful, review the specific reason shown and resubmit
If your verification expires, you'll need to repeat the process
Withdrawals remain disabled until both this step is complete and a bank account is linked to your wallet