You can withdraw your available balance to a connected bank account at any time directly from the Finance tab.
How to withdraw
Log in to your Ovoko account and go to the Finance tab
Find the wallet you want to withdraw from
Click Withdraw
Follow the on-screen steps to confirm the withdrawal
Withdrawals can take up to 5 business days to arrive in your bank account.
Adding or updating your bank account
Each currency wallet — EUR, PLN, and RON — requires its own connected bank account. When adding an account, make sure it accepts the same currency as the wallet it's connected to.
Important to know: If your bank account only accepts one currency, your bank will convert incoming funds at its own exchange rate. This rate may differ from the market rate and may include additional bank fees.
To link a bank account to your wallet or update existing details, contact your Account Manager.
Troubleshooting
My withdrawal hasn't arrived
Check your bank statements from the withdrawal date to today. If the funds haven't arrived after 5 business days, submit a support request and include:
The date the withdrawal was initiated
Screenshots of your bank statement showing all incoming payments from that date
My withdrawal failed
Your funds remain in your wallet if a withdrawal fails. Common reasons:
The bank account number was blocked by the payment provider
The bank account information does not match the wallet information
Check your connected bank account details in the Finance tab and try again. If the issue continues, submit a support request.
I can't see my available balance
Funds remain in your pending balance for 14 days from purchase before moving to available. If you believe funds should have moved but haven't, submit a support request.
I received less than expected in my bank account
If the amount received differs from the amount withdrawn, your bank may have applied a currency conversion rate or a transfer fee. These charges are applied by your bank and are outside Ovoko's control. You can view the exact amount withdrawn in your transaction history under type Payout. If the difference seems larger than expected, submit a support request.
I haven't received any money since the wallet launched
If you completed all wallet setup steps and your market has gone live, check your Finance page to see your pending and available balances. If setup is incomplete, your earnings are being held until all steps are done — go to your Finance page to see which steps remain. If you believe there is an error, submit a support request.
My first withdrawal is taking longer than expected
First-time withdrawals may take longer than usual. Our payment partner Mangopay performs additional checks when processing a payout to a new bank account for the first time. If your withdrawal hasn't arrived after 5 business days, submit a support request.